How to Complain to Revenue
Revenue Customer Service - Leaflet CS4
Revenue Complaint and Review Procedures (PDF, 222KB) - effective from 1 January 2013
Statutory appeal procedures
Appeal Commissioners
Under Irish law there is an independent appeal process to review your tax and duty affairs. An appeal is made by giving notice in writing to the relevant Revenue official who will arrange for the hearing of your appeal by the Appeal Commissioners. The Appeal Commissioners, who are appointed by the Minister for Finance, are completely independent of the Revenue Commissioners.
The Office of the Appeal Commissioners is located at:
8th Floor,
Fitzwilton House,
Wilton Place,
Dublin 2.
Telephone: (01) 662 45 30
E-mail: egeraghy@revenue.ie or squigley@revenue.ie
Fax: (01) 661 1892
(Please see Revenue leaflets C&E 5 - Appeal Procedures relating to Customs Matters or C&E 6 - Appeals Procedures relating to Payment of Excise Duty for information on the appeal procedures applying to Customs or Excise matters).
Ombudsman
You can also contact the Office of the Ombudsman if you are unhappy about the way in which we have handled any aspect of your tax affairs. The Ombudsman's staff examine complaints about the administrative actions of Government Departments and Offices, including the Revenue Commissioners.
Contact details are as follows:
Office of the Ombudsman,
18 Lower Leeson St.,
Dublin 2.
Telephone: (01) 639 56 00 (Locall: 1890 22 30 30)
E-mail: ombudsman@ombudsman.gov.ie
Fax: (01) 639 56 74
Equality Tribunal
The Equality Tribunal is the impartial body that handles complaints of alleged discrimination under equality legislation. The Equal Status Act 2000 outlaws discrimination in the provision of services that are provided to the public. Discrimination on the basis of any of the following grounds is outlawed by the Equal Status Act.
The grounds are Gender, Marital status, Family status, Sexual orientation, Religious belief, Age, Disability, Race, Colour, Nationality, Ethnic or National origins and Membership of the Traveller Community. If you are dissatisfied with Revenue's handling of your affairs under any of these grounds, you should contact the Equality Tribunal. Contact details are as follows:
The Equality Tribunal,
3 Clonmel Street,
Dublin 2.
Telephone: (01) 477 41 00 (Locall: 1890 34 44 24)
Email: info@equalitytribunal.ie
Fax: (01) 477 41 41
December 2012