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Buying goods online for personal use

  1. Overview
  2. Buying goods from outside the European Union (EU), including the UK
  3. Buying goods from a European Union (EU) country
  4. Buying goods from the Canary Islands
  5. How to locate your goods following arrival to Ireland
  6. How to pay your import charges
  7. How to claim a refund of Customs Duty and Value-Added Tax (VAT)

How to locate your goods following arrival to Ireland

You may experience a delay in the delivery of your goods following their arrival in Ireland. If this happens, you should contact the express carrier or An Post for an update.

If your goods are selected for a Customs intervention, you will receive a written notification from Customs. This notice will advise if the goods are detained or seized and provide the appropriate contact details of the relevant mail centre.

Next: How to pay your import charges

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