AEP and eCustoms Technical Support and AEP Accounts

The contact details shown below should be used for queries relating to:

  • AEP (import and export declarations)
  • Economic Operators Registration and Identification System (EORI)
  • Electronic Manifest System (EMS)
  • Transit System (NCTS)
  • Import Control System (ICS)
  • AEP accounts
  • Deferred payments
  • Customs Decisions System (CDS).  


01 738 3677


Call charges may vary depending on your telephone provider’s service contract.

This service is available from 9.00am - 5.00pm, Monday to Friday.



067 63397


Please use the secure ‘MyEnquiries’ service available in myAccount or ROS:

  • Sign into MyEnquiries.
  • Select ‘Add new Enquiry’.
  • In the ‘My Enquiry relates to’ section, enter ‘Customs’.
  • In the ‘More Specifically’ @section:
    • enter ‘eCustoms - Systems Query’ for enquiries relating to AEP (Import & Export Declarations), EORI, EMS, NCTS, ICS and CDS
    • or
    • enter ‘Customs and Excise AEP Accounts’ for enquiries relating to AEP Accounts and Deferred Payments. 


Alternatively use Please note that Revenue cannot guarantee the security of personal and sensitive data sent in plain text via standard email.


Postal address

AEP, eCustoms Helpdesk and AEP Accounts

Customs Division

Office of the Revenue Commissioners

Government Offices

St Conlon’s Road


Co. Tipperary

E45 T611