Central Clearance Hub

The contact details shown below should be used for queries relating to Orange routed declarations for both imports and exports.


01 881 6301

Telephone opening hours: 08.00 to 17.45 (Monday to Friday).


MyEnquiries is to be the standard method of contact for submitting supporting documents for Orange routed declarations.

Please use the secure 'MyEnquiries' service available through myAccount or ROS:

  • sign into MyEnquiries
  • select ‘Add new Enquiry’
  • in the ‘My Enquiry relates to’ section, select ‘Customs’.

In the ‘More Specifically’ section,

    • select Customs Declaration (Orange).
    • enter 18 digit case sensitive MRN Number in ‘My reference’.

Do not enter email addresses or any other information in the 'For attention of' field.

  • in the ‘Enquiry details’ enter air waybill number or bill of lading with item number.

Attach all required supporting documentation and submit. 

For all other queries use CustomsClearanceQuery@revenue.ie Please note that Revenue cannot guarantee the security of personal and sensitive data sent in plain text via standard email.

Postal Address

Central Clearance Hub

Government Offices

St Conlon’s Road


Co. Tipperary

E45 T611.