Customs clearance and import or export controls

The contact details should be used for queries relating to:

• customs clearance
• import, export, transit movements which have a declaration reference number, that is a Master Reference Number (MRN).

Email

Please use the secure 'MyEnquiries' service available in myAccount or ROS.

Note

For declaration queries, please use AIS to attach the appropriate documents to your declaration if required.

 Phone

Call charges may vary depending on your telephone provider’s service contract.

Telephone opening hours: 24/7

Location contact details

When using the 24/7 telephone service please choose the appropriate point of contact for your query using the guidance below:

• Dublin Port: All goods moving through Dublin Port and Temporary Storage Facilities controlled by Revenue Customs at Dublin Port.
• Dublin Airport: All goods moving through Dublin Airport and Temporary Storage Facilities controlled by Revenue Customs at Dublin Airport.
• Rosslare Europort: All goods moving through Rosslare Europort, New Ross, Belview, Arklow, Wicklow and Temporary Storage Facilities controlled by Revenue Customs at Rosslare Europort.
• Shannon Airport: All goods moving through Shannon Airport, Limerick, Foynes and Temporary Storage Facilities controlled by Revenue Customs at Shannon Airport.
• Cork Port and Airport: All goods moving through Cork Port and Cork Airport, Bantry, Castletownbere and Temporary Storage Facilities controlled by Revenue Customs at Cork Port & Airport.
• An Post: All parcels and freight, subject to Customs control, moving through the Dublin mail centre.
• Any location not previously listed: All freight moving through ports and Temporary Storage Facilities not listed above.