Revenue reopens key telephone helplines to assist customers unable to use online services

Today (20/07/2020), Revenue reminded customers that the quickest, easiest and most convenient way to manage their tax affairs is by using Revenue’s wide range of online services. Taxpayers and their agents can send enquiries and correspondence on any matter through Revenue’s secure online service, MyEnquiries, which is available in both myAccount and ROS. Revenue confirmed that, as has been the case throughout the public health restrictions to date, it will continue to focus on the rapid turnaround in responses to online enquiries received through the MyEnquiries service.

However, Revenue fully appreciates that not all customers are able to use or resolve their enquiries through its online services. To assist and support these customers Revenue has been expanding its ability to operate key telephone helplines while staff continue to work from home in line with public health advice aimed at suppressing the transmission of the COVID-19 virus.

Revenue explained that, where possible, it wishes to prioritise these telephone services for those who cannot resolve their enquiries through the online channels. From today the following telephone helplines are available Monday to Friday from 9.30am to 1.30pm.

Telephone helplines
Helpline Contact Number 
Business & Self Assessed   01 - 7383630
 Collector General  01 - 7383663
 Capital Acquisition Tax (CAT)  01 - 7383673
 myAccount Registration  01 - 7383691
 Central Repayments Office  01 - 7383671
 Charities and Sporting Bodies  01 - 7383680
 National Excise Licence Office (NELO)  01 - 7383640
 Vehicle Registration Tax (VRT)

Area phone numbers can be found on the VRT contact details page.

These services are in addition to the National Employer Helpline (01-7383638) and the ROS Technical Helpdesk (01-7383699) which have operated throughout the period of public health restrictions to support employers with queries on the Temporary Wage Subsidy Scheme. These services are available Monday to Friday from 9am to 5pm.

Additionally, on 30 June 2020, Revenue announced the resumption of both the National PAYE (01-7383636) and LPT (01-7383626) helplines. These services are also available Monday to Friday from 9.30am to 1.30pm.

[Ends 20/07/2020]