Buying goods online for personal use

How to claim a refund of Customs Duty and Value-Added Tax (VAT)

If you returned the goods you bought to the seller, you may be able to claim a refund of the customs charges paid. You should apply in writing for a refund to the import station or mail centre where the goods arrived, for example, Dublin Airport or Portlaoise Mail Centre. You cannot claim a refund until the duty has been paid.

Your application should contain the following:

  • your full name and address
  • your Personal Public Service Number (PPSN)
  • the reason for your refund request, for example, returns or replacements
  • proof of payment of Customs Duties and Value-Added Tax (VAT)
  • a copy of the invoice, and any other relevant documents
  • proof that the goods were returned, for example, an email from the seller stating that the goods have been returned
  • proof of a refund to your bank or credit card account.

Revenue will process your application and you will be informed of the decision.

Further information

If you require further information, you can contact customs.