Buying goods online for personal use
How to claim a refund of Customs Duty and Value-Added Tax (VAT)
You may claim a refund of the customs charges paid, if the goods you bought have been returned to the seller. You should apply in writing for a refund to the import station or mail centre where the goods arrived. For example, you should apply to:
- Dublin Airport for goods delivered by the express carriers
- the following relevant mail centre for goods delivered by An Post:
- Athlone Mail Centre – email@example.com
- Dublin Mail Centre – firstname.lastname@example.org
- Dublin Parcel Hub – email@example.com.
You cannot claim a refund until after payment of the duty.
Your application should contain the following:
- Your full name and address
- The reason for your refund request, for example, returns or replacements
- Proof of payment of Customs Duties and VAT
- A copy of the invoice, and any other relevant documents
- Proof that the goods were returned, for example, an email from the seller stating that the goods have been returned
- Proof of a refund to your bank or credit card account.
Revenue will process your application and inform you of their decision.
If you require further information, you can contact Customs.