Buying goods online for personal use
How to claim a refund of Customs Duty and Value-Added Tax (VAT)
If you returned the goods you bought to the seller, you may be able to claim a refund of the customs charges paid. You should apply in writing for a refund to the import station or mail centre where the goods arrived, for example, Dublin Airport or Portlaoise Mail Centre. You cannot claim a refund until the duty has been paid.
Your application should contain the following:
- your full name and address
- your Personal Public Service Number (PPSN)
- the reason for your refund request, for example, returns or replacements
- proof of payment of Customs Duties and Value-Added Tax (VAT)
- a copy of the invoice, and any other relevant documents
- proof that the goods were returned, for example, an email from the seller stating that the goods have been returned
- proof of a refund to your bank or credit card account.
Revenue will process your application and you will be informed of the decision.
If you require further information, you can contact customs.