myAccount and Two-Factor Authentication (2FA)

MyAccount now includes Two-Factor Authentication (2FA). This will add an additional layer of security to your online account. It works by sending a one-time code to your mobile phone each time you log in. This will then need to be provided along with your existing Revenue login credentials to sign into myAccount.

Complete the following steps to enable Two-Factor Authentication

  1. ‘Sign in’ to myAccount with your "Personal Public Service Number (PPSN), date of birth and password.
  2. Select the option to enable Two-Factor Authentication.
  3. Provide your mobile number and a recovery email address. Select and answer three security questions (answers are case sensitive).
  4. A verification code will be sent by text to your mobile number.
  5. Enter the verification code on the 'Secure Verification Login Code' screen.
  6. Select ‘Verify Code’.
  7. When the code is verified, 2FA is successful and secure.

Two-Factor Authentication helps verify your identity, makes logging in more secure and helps prevent hackers from accessing your private information.

Customers must provide their mobile phone number, email address and set up three security questions.

The two different authentication factors are:

  1. PPSN, date of birth and password.
  2. One-time passcode sent by text to your mobile phone.

The verification code sent to your mobile number or email address is valid for 5 minutes.

If you have changed your mobile number, please select ‘I don’t have access to this phone’ during the login process and the verification code will be sent to your recovery email address.

When you ‘Sign-in’ to myAccount, the Two-Factor Authentication option will be available.

A mobile phone and email are required for myAccount registration and Two-Factor Authentication. We may already have contact details on record for you, but we want to ensure that the details we have are correct.

The email address will allow you to log in to myAccount via Two-Factor Authentication if you do not receive the verification code to your phone or you change your mobile number.

Next: Revenue Online Service (ROS) security