Issues with the ROS Offline Application

Errors downloading forms or refreshing list

If you receive either of these error messages when you are downloading a form or refreshing the list of available forms:

Image of error message that appears when the form cannot be installed

Image of error message that appears when the list of forms cannot be downloaded

  • Ensure that your computer has an internet connection. You need an internet connection to download a form or update the list of available forms.
  • You may need to update your firewall settings to allow access to https://www.ros.ie. You will need to allow .xml, .jar and .war files to be downloaded from this domain.
  • If your computer is on a network, the network may be using a proxy server to access the internet. In this case you may experience issues downloading ROS offline forms.
  • To download forms from ROS, the ROS Offline Application needs to have the details of your proxy server. Your own IT network manager will have the details required.
  • To update proxy information on ROS offline:
    • Open the ROS Offline Application.
    • Select ‘Options’ then ‘Configuration’.
    • Select the ‘Proxy’ tab.
    • Tick the ‘Use proxy server for internet access’ checkbox.
    • Enter the IP address of the proxy server that you want to connect to (your IT support team will need to provide this).
    • Enter the port number where this proxy server listens for transactions (your IT support team will need to provide this).
    • Enter the username and password that identifies you on this proxy server (your IT support team will need to provide this).
    • Click the ‘Ok’ button.
    • Finally, from the main menu, click ‘Download’ and then click ‘Refresh’.

If you still cannot download forms or refresh the list of available forms, please contact the ROS helpdesk.

Next: Difficulties opening a pre-populated form