Revenue eBrief No. 201/21
01 November 2021
National Employer Helpline – revised telephone opening hours
National Employer Helpline
Revenue’s online employing people guidance, Employer’s guide to PAYE and Revenue Online Service (ROS) videos provide employers with information and assistance on employing people. They also demonstrate how to use ROS to report or review payroll, view statements, and to make payments.
Where queries remain, the National Employer Helpline provides support to employers on their obligations to operate PAYE. It can be contacted by either of these methods:
MyEnquiries (preferred method)
At any time, employers can use MyEnquiries to submit a new enquiry, and to view the status or provide additional information for an existing enquiry.
Use the secure online 'MyEnquiries' service, available in myAccount and ROS, to 'Add a new Enquiry' and provide full details of your enquiry. To ensure that your employer enquiry is sent to the correct team for response, select ‘Employers’ PAYE’ for ‘My Enquiry relates to’ and then the closest match from ‘More specifically”.
The National Employer Helpline now provides a telephone service from 9.00 to 13.30, Monday to Friday, on 01 738 3638.
Note: To ensure that enquiries or requests are dealt with correctly, telephone callers may be required to confirm the details they provide by submitting them via MyEnquiries.