Customs
The contact details shown below should be used for enquiries relating to:
- tariff classification of goods (including Binding Tariff Information)
- origin and valuation of goods (including tariff quotas and anti-dumping/ countervailing duty)
- authorisations and reliefs (including inward/outward processing, end-use, customs warehousing, temporary admission, transit and temporary storage, comprehensive guarantees and permanent relief from import duties)
- simplifications and compliance (including Authorised Economic Operator (AEO) and simplified declaration)
- transit policy
- general import/export procedure (including baggage and allowances)
- E-Commerce, VAT on import and postal policy
- prohibitions and restrictions.
Phone
Phone services are available on a limited basis due to the COVID-19 pandemic. Fax services are not available. Contact through email is advisable - details below.
01 738 3676
Call charges may vary depending on your telephone provider’s service contract.
Telephone opening hours: 10.00 to 12.30 (Monday to Friday).
Email
Please use the secure 'MyEnquiries' service available through myAccount or ROS.
Alternatively for queries relating to the following, please contact us by the emails below:
Authorisations and reliefs (including AEO)
General import/export procedure
E-Commerce, VAT on Import and Postal Policy
Prohibitions and restrictions
Transit
Please note that Revenue cannot guarantee the security of personal and sensitive data sent in plain text via standard email.
For general import/export procedures and postal queries:
Customs Division
Office of the Revenue Commissioners
Upper Yard
Dublin Castle
Dublin 2
D02 PD90.