Customs

The contact details shown below should be used for enquiries relating to:

• tariff classification of goods (including Binding Tariff Information)
• origin and valuation of goods (including tariff quotas and anti-dumping/ countervailing duty)
• authorisations and reliefs (including inward/outward processing, end-use, customs warehousing, temporary admission, transit and temporary storage, comprehensive guarantees and permanent relief from import duties)
• simplifications and compliance (including Authorised Economic Operator (AEO) and simplified declaration)
• transit policy
• general import/export procedure (including baggage and allowances)
• E-Commerce, VAT on import and postal policy
• prohibitions and restrictions.  

Phone 

Call charges may vary depending on your telephone provider’s service contract.

Telephone opening hours: 10.00 to 12.30 (Monday to Friday).

Email

Please use the secure 'MyEnquiries' service available through myAccount or ROS.

Alternatively for queries relating to the following, please contact us by the emails below:

Authorisations and reliefs (including AEO)

• customsreliefs@revenue.ie - Relief from import duties and temporary admission
• aeo@revenue.ie - Authorised Economic Operators (AEO)
• SimplifiedProcedures@revenue.ie - Simplifications and compliance
• revcep@revenue.ie - Inward and outward processing, end-use and customs warehousing
• compguarantee@revenue.ie - Comprehensive guarantees

General import/export procedure

• exportpolicy@revenue.ie
• importpolicy@revenue.ie

E-Commerce, VAT on Import and Postal Policy

• E-CommerceandCustomsVAT@revenue.ie

Tariff Classification

• tarclass@revenue.ie

Origin, quotas, valuation and anti-dumping duty

• origin&quotasection@revenue.ie 

Prohibitions and restrictions

• rcpr@revenue.ie
• cashcontrols@revenue.ie

Transit

• centraltransitofficenenagh@revenue.ie

Please note that Revenue cannot guarantee the security of personal and sensitive data sent in plain text via standard email. 

For general import/export procedures and postal queries:

Customs Division
Office of the Revenue Commissioners
Upper Yard
Dublin Castle
Dublin 2
D02 PD90.