Revenue's accessibility statements

myAccount accessibility statement

Measures to support accessibility

The Revenue Commissioners takes the following measures to ensure accessibility of myAccount:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Provide continual accessibility training for our staff.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. myAccount is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of myAccount. Please let us know if you encounter accessibility barriers on myAccount:

Technical specifications

Accessibility of myAccount relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of myAccount , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for myAccount:

  • Language: The 'Lang' attribute is not being used to identify the language on some pages.
  • Labels: Some UI components do not have labels.
  • Labels: Some pages have issues where they are missing alt attributes.
  • On-Click-Handlers: Some pages do not have the on key press handler meaning links can only be accessed using a mouse.
  • Tables: Some tables do not have the correct labelling elements.
  • Mark Up Error: Some pages will not be able to be read by screen readers due to open HTML tags.

Assessment approach

The Revenue Commissioners assessed the accessibility of myAccount by the following approaches:

  • Self-evaluation

Formal complaints

If you are not happy with Revenue’s response then you can make a complaint to the Ombudsman under the Disability Act.

Next: Revenue Online Service (ROS) Accessibility Statement