Revenue eBrief No. 203/20

12 November 2020

ROS Support for the 2020 Pay and File Period, Extended Opening Hours and Income Tax Warehousing

ROS Technical Helpdesk

The ROS Technical Helpdesk provides support to customers experiencing technical difficulties accessing Revenue’s ROS service.

Please note that technical difficulties include difficulties relating to Digital Certificates, accessing ROS and ROS system errors. This Helpdesk service is unable to assist with taxation related queries. For contact information on such queries see the Contact Us details on the Revenue website.

The Helpdesk can be contacted through:

MyEnquiries: If you have access to MyEnquiries click 'Add a new Enquiry' and select 'Other than the above' and 'Revenue Online Service (ROS) Technical Support' from the dropdown options available.


Telephone: (01) 73 83 699 Callers from abroad: +353 1 73 83 699

Given the very significant volumes of online ROS filings that will occur in December, it is recommended that you file in advance of the due date of 10 December where possible.

ROS Payment Support Unit

For assistance with making payments on ROS, please forward your query through MyEnquiries. Select Add a new Enquiry and then 'Other than the above' and 'Revenue Online Service (ROS) Payments' from the dropdown options available. Alternatively, you can contact the Collector General’s Division on (01) 738 3663 with your payment query.

Income Tax Warehousing

Budget 2021 announced the extension of the Tax Debt Warehousing Scheme to incorporate the balance due on 2019 income tax liabilities and 2020 preliminary tax.

When filing the Form 11, customers complete a Statement of Net Liabilities (SNL) to confirm the balancing payment due for 2019 and the amount of preliminary tax due for 2020. When completing the SNL, customers may opt to warehouse their 2019 balancing payment and the 2020 preliminary tax amount where there has been a minimum reduction of 25% of their income relative to 2019 due to COVID-19 and where all other eligibility criteria have been met.

However, where preliminary tax for 2019 was underpaid, then the balancing amount for 2019 cannot be warehoused but may be included in a reduced 3% interest phased payment arrangement, if this is agreed with Revenue no later than 10 December 2020.

If the Form 11 has already been filed, then contact must be made with the Collector General’s Division through MyEnquiries or telephone 01-7383663 to arrange to have the liabilities warehoused. Further information on debt warehousing and the reduced interest phased payment arrangements is available in the information booklet on the Revenue website.

Extended support opening hours

The ROS Technical Helpdesk and Collector General’s Division (including ROS Payment Support) will provide the following extended opening hour services for the 2020 peak Income Tax Pay and File period:

Extended support opening hours

Tuesday, 8 December 2020

09.00 - 20.00

Wednesday, 9 December 2020

09.00 - 20.00

Thursday, 10 December 2020

09.00 - 20.00

For all other days the standard opening hours will be in place. The extended support opening hours will be subject to ongoing review through this period and will be adjusted as required.  

Online help is also available: