Revenue eBrief No. 165/26

12 November 2026

ROS Support for the 2026 Pay and File Period, Extended Opening Hours

If you both pay and file through Revenue’s Online Service (ROS), you can avail of the extended filing date for Income Tax and Capital Acquisitions Tax. For returns due on Friday, 31 October 2026, the extended filing date is Wednesday, 18 November 2026.

ROS Technical Helpdesk

The ROS Technical Helpdesk supports customers who experience technical issues with ROS, including problems with digital certificates, logging in or accessing ROS, and ROS system errors. The Helpdesk cannot assist with form-completion queries. For those queries, please see the Contact Us information on the Revenue website.

The Helpdesk can be contacted through:

• MyEnquiries: If you have access to MyEnquiries click 'Add a new Enquiry' and select 'Other than the above' and 'Revenue Online Service (ROS) Technical Support' from the dropdown options available.
• Email: roshelp@revenue.ie
• Telephone: (01) 738 3699 (for callers from abroad: +353 1 738 3699).
• Iris: Our virtual AI assistant Iris can help you with your ROS login issues. Located on the bottom right corner of the ROS login page, it can guide you through a range of common issues.

High volumes of ROS filings are expected in November. Please allow sufficient time to access ROS before the deadline. If you need to set up or reactivate a ROS account, a new RAN letter can take up to 5 working days to arrive by post.

ROS Payment Support Unit

For assistance with making payments on ROS, please forward your query through MyEnquiries. Select 'Add a new Enquiry' and then 'Other than the above' and 'Revenue Online Service (ROS) Payments' from the dropdown options available. Alternatively, you can contact the Collector General’s Division on (01) 738 3663 with your payment query.

If you have changed your banking provider, please remember to update your bank details for both payments and refunds. You can do this within the Payments Hub on the ‘My Services’ page, by selecting ‘Manage Recurring Payments and Bank Accounts’ and follow the steps provided to update your bank account details.

Income Tax Self Assessed Support

For assistance filing an Income Tax Form 11, please forward your query through MyEnquiries. Select 'Add a new Enquiry' and, if the option is available to you, 'Income Tax' and the appropriate sub category from the dropdown options available. Alternatively, you can contact the Business Taxes helpline on (01) 738 3630 with your tax query.

Extended support opening hours

The ROS Technical Helpdesk, the Collector General’s Division (including ROS Payment Support) and the Income Tax support line will provide the following extended opening hour services for the 2026 peak Income Tax Pay and File period.

For all other days the standard opening hours will be in place.

Online help is available on the Revenue website :

• How to prepare in advance
• Submitting a Form 11 online
• Payment Services
• Completing your Income Tax return
• Issues Logging Into ROS