Issues completing and submitting returns

Signing and submitting a return

Online return

If you get a blank screen when at 'Sign and submit'

Internet Explorer has been retired by Microsoft and is no longer compatible with the Revenue Online Service (ROS).

If you are using Internet Explorer, please change to a supported browser by following the guide  How to load your ROS digital certificate into a new web browser.

Further information on supported browsers is available in the ROS System Requirements.

MS error 

If you get an MS error code (for example, MS01-123456879123546) when you sign and submit a return prepared online:

• Please check your Revenue Record to see if the return went through.
• Do not attempt to resubmit the return until you have checked that it was not received.
• Resubmitting the return may create duplicate submissions, payments or both.
• If the error persists, submit a MyEnquiry to the ROS Technical Helpdesk. Please include the return details – return type, period and a screenshot of the error message.

Offline return

If you get an MS error code (for example, MS01-123456879123546) when you sign and submit a return prepared offline, you could try submitting the return again.

You can validate your file using our File Format Test Facility.

If the error persists, submit a MyEnquiry to the ROS Technical Helpdesk. Please attach the file you are uploading and a screenshot of the error message.

Next: Sub-user cannot view or file returns