Issues completing and submitting returns
Password or certificate incorrect at sign and submit
Check your Autofill settings if:
- the incorrect certificate is showing at the Sign and Submit stage
- you are receiving an error that the password is incorrect.
To do this:
- Safari: Click on ‘Safari’, then ‘Preferences’, then ‘AutoFill’. Turn AutoFill ‘off’.
- Chrome: Click the Chrome menu icon (three lines or dots at the top right of the screen), then ‘Settings’, then ‘Show advanced Settings’.
- In the Passwords and Forms section, uncheck ‘Enable Autofill to fill out web forms in a single click’.