Issues logging into ROS
Password entered is incorrect
Incorrect password may occur if:
- you are entering your password incorrectly
- you have not loaded the most up to date copy of your certificate
- or
- your certificate needs to be reloaded into the browser.
Password
You should ensure that you are entering the correct password. The password is changed each time you renew your certificate.
- Ensure that you are entering the password in the correct format.
- It must have at least eight characters, including at least one upper case character, one lower case character and one digit.
- If you downloaded the certificate recently, try entering your password with the 'Caps Lock' button on. You may have had this on when you created the new password.
- Please note that Revenue staff cannot check, or issue, your login password.
Certificate
Remove the certificate from the browser and reload the most up-to-date copy of the certificate. To do this:
- Click 'Manage My Certificates' on the Revenue Online Service (ROS) login screen.
- Under 'Loaded certificates will be displayed here', look for the certificate that is giving the error message.
- Click on the 'bin' symbol to remove the certificate.
- Follow instructions to load your most recent certificate.
For further information, please refer to the guide:
If you are unable to resolve the issue, and you are the ROS administrator, please use the Reset login function.
If you are a sub-user, please contact your ROS administrator who can set up a new subcert for you.
Next: Certificate has expired