Issues logging into ROS

Using a new computer to login

If you have access to the old computer, you can transfer your certificate to your new computer as explained below.

If you do not have access to the old computer and you are the Revenue Online Service (ROS) administrator, use the Reset login function. You can also reset if your computer was wiped or damaged.

If the issue relates to a sub-user certificate, please ask your ROS administrator to issue a new certificate.

For security reasons, certificates should never be emailed or shared between users. To access ROS from more than one device, you should set up a sub-user certificate.

How to transfer a digital certificate to another computer

The instructions below explain how to do this.

1. On your old computer, locate the certificate backup file:

   Windows

   • This is a file for your certificate name which ends with the extension .p12 or .p12.bac
   • The file is usually in your downloads folder or in C:\ROS\RosCerts.
   • It should be less than two years old.
   • The modified date for the file should correspond to either:
     • the date you downloaded your digital certificate
     • or
     • the date you last renewed your digital certificate.

   MAC OSX

   • The file name for your certificate which ends with the extension .p12 or .p12.bac
   • The file is usually in your downloads folder or in ROS/RosCerts in your home folder.
   • It should be less than two years old.
   • The modified date for the file should correspond to either:
     • the date you downloaded your digital certificate
     • or
     • the date you last renewed your digital certificate.
2. Move this file to a memory stick or other device so that it is accessible from your new computer.
3. Create a folder for the certificate backup file on your new computer:

   Windows

   • Open the file explorer and locate the C: drive on your computer.
   • Create a new folder and name it ‘ROS’.
   • Open the ROS folder and create a new folder within it named ‘RosCerts’.

   MAC OSX

   • In the ‘Finder’ menu, click on ‘Go’ and select ‘Home’.
   • Click the cog symbol in the ‘Finder’ window and select ‘New folder’ - name it ‘ROS’.
   • In the ROS folder create a new folder named ‘RosCerts’.
4. Move the certificate backup file from the memory stick to the RosCerts folder you created on your new computer.
5. Load the certificate into your browser on your new computer. For more information, please refer to the guide:
   • Load your digital certificate Windows
   • Load your digital certificate MAC
6. After successfully logging into ROS on the new computer, you should securely remove any copies of the certificate from:
   • the old computer
   • the memory stick.

Next: Certificate used is invalid