Revenue eBrief No. 174/19

26 September 2019

ROS Support Extended Opening Hours for the 2019 Pay and File Period

ROS Technical Helpdesk

The ROS Technical Helpdesk provides support to customers experiencing technical difficulties accessing Revenue’s ROS service.

Please note that technical difficulties include difficulties relating to Digital Certificates, accessing ROS, and ROS system errors. This Helpdesk service is unable to assist with taxation-related queries. For assistance with taxation queries, please visit the Contact Us section of the Revenue website.

The ROS Technical Helpdesk can be contacted through:

MyEnquiries: If you have access to MyEnquiries click Add a new Enquiry and select 'Other than the above' and 'Revenue Online Service (ROS) Technical Support' from the dropdown options available.

Email: roshelp@revenue.ie

Telephone:(01) 73 83 699       Callers from abroad: +353 1 73 83 699

ROS Payment Support Unit

The ROS Payment Support Unit provides support for payment queries for customers using the ROS service. The Support Unit can be contacted through:

MyEnquiries: In MyEnquiries, click Add a new Enquiry and select 'Other than the above' and 'Revenue Online Service (ROS) Payments' from the dropdown options available.

Telephone:(01) 73 83 663       Callers from abroad: +353 1 73 83 663

Extended support opening hours

The ROS Technical Helpdesk and the ROS Payment Support Unit will provide services during the following extended opening hours for the 2019 peak Income Tax Pay and File period: