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Customer service charter

  1. Overview
  2. Consistency, equity and confidentiality
  3. Courtesy and consideration
  4. Information and assistance
  5. Presumption of honesty
  6. Compliance costs
  7. Complaints, review and appeal

Consistency, equity and confidentiality

  • Revenue will administer the law fairly, reasonably and consistently and will seek to collect no more than the correct amount of tax or duty.
  • Revenue will protect and respect equality and human rights within our services, procedures and processes in accordance with Public Sector Duty principles.
  • Revenue will treat the information you give us in confidence and ensure that it will not be used or disclosed except as provided for by law.

Next: Courtesy and consideration

Published: 24 October 2022 Print this page

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