Customer service charter

Consistency, equity and confidentiality

  • Revenue will administer the law fairly, reasonably and consistently and will seek to collect no more than the correct amount of tax or duty.
  • Revenue will protect and respect equality and human rights within our services, procedures and processes in accordance with Public Sector Duty principles.
  • Revenue will treat the information you give us in confidence and ensure that it will not be used or disclosed except as provided for by law.

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