Customs Roll-on Roll-off service (RoRo service)

Customs check-in when you get a call to Customs

 Call to Customs

 Where a vehicle has received a 'Call to Customs', the driver can self-check in once parked up in the designated customs terminal.

The Customs Check-in service will allow the driver to check-in to Customs while remaining in their vehicle.

To access the Customs Check-in service, the driver should select 'Customs Check-In' and input the following information:

  • PBN reference ID
  • parking bay number
  • vehicle type
  • and
  • the driver's mobile phone number.

Once a driver has successfully checked in, a confirmation message will issue to advise the driver of the next steps.

If no PBN ID is available, the driver will input the vehicle registration number or trailer ID, date of arrival and ship details. Mobile phone number, parking bay and vehicle type will then be requested.

If the goods are subject to a physical inspection, then a text message will issue to the driver advising when an examination bay is available.

The driver can then leave the parking location and proceed to the examination bay.


If contact details were added by the user to the PBN when it was created, Revenue will automatically issue channel information and updates to those contacts. These messages are in addition to the message sent to the driver's mobile phone number.


Do not use your mobile phone while driving.