Revenue eBrief No. 181/21

07 October 2021

ROS Support for the 2021 Pay and File Period, Extended Opening Hours and Income Tax Warehousing

ROS Technical Helpdesk

The ROS Technical Helpdesk provides support to customers experiencing technical difficulties accessing Revenue’s ROS service.

Please note that technical difficulties include difficulties relating to Digital Certificates, accessing ROS and ROS system errors. This Helpdesk service is unable to assist with taxation related queries.  For contact information on such queries see the Contact Us details on the Revenue website.

The Helpdesk can be contacted through:

• MyEnquiries: If you have access to MyEnquiries click 'Add a new Enquiry' and select 'Other than the above' and 'Revenue Online Service (ROS) Technical Support' from the dropdown options available.
• Email: roshelp@revenue.ie
• Telephone: (01) 738 3699 (for callers from abroad: +353 1 738 3699).

Given the very significant volumes of online ROS filings that will occur in November, it is recommended that you file in advance of the due date of 17 November where possible.

ROS Payment Support Unit

For assistance with making payments on ROS, please forward your query through MyEnquiries. Select 'Add a new Enquiry' and then 'Other than the above' and 'Revenue Online Service (ROS) Payments' from the dropdown options available. Alternatively, you can contact the Collector General’s Division on (01) 738 3663 with your payment query.

Extended support opening hours

The ROS Technical Helpdesk and Collector General’s Division (including ROS Payment Support) will provide the following extended opening hour services for the 2021 peak Income Tax Pay and File period.

For all other days the standard opening hours will be in place.

Online help is also available on the Revenue website:

• How to prepare in advance
• Submitting a Form 11 online
• Payment Services
• Completing your Income Tax return

Income Tax Debt Warehousing

When filing the Form 11, customers complete a Statement of Net Liabilities (SNL) to confirm the balancing payment due for 2020 and the amount of preliminary tax due for 2021. When completing the SNL, customers may opt to warehouse their 2020 balancing payment and the 2021 preliminary tax amount where there has been a minimum reduction of 25% of their income relative to 2019 due to COVID-19 and where all other eligibility criteria have been met.

Further information on debt warehousing is available on the COVID-19 information section of the Revenue website. You may also contact us through MyEnquiries or by telephone on (01) 738 3663 if you wish to discuss these matters further.