Revenue eBrief No. 184/22

10 October 2022

ROS Support for the 2022 Pay and File Period, Extended Opening Hours and Updating your bank details

ROS Technical Helpdesk

The ROS Technical Helpdesk provides support to customers experiencing technical difficulties accessing Revenue’s ROS service.

Please note that technical difficulties include difficulties relating to Digital Certificates, accessing ROS and ROS system errors. This Helpdesk service is unable to assist with taxation related queries. For contact information on such queries see the Contact Us details on the Revenue website.

The Helpdesk can be contacted through:

• MyEnquiries: If you have access to MyEnquiries click 'Add a new Enquiry' and select 'Other than the above' and 'Revenue Online Service (ROS) Technical Support' from the dropdown options available.
• Email: roshelp@revenue.ie
• Telephone: (01) 738 3699 (for callers from abroad: +353 1 738 3699).

Given the very significant volumes of online ROS filings that will occur in November, it is recommended that you file in advance of the due date of 16 November where possible.

ROS Payment Support Unit

For assistance with making payments on ROS, please forward your query through MyEnquiries. Select 'Add a new Enquiry' and then 'Other than the above' and 'Revenue Online Service (ROS) Payments' from the dropdown options available. Alternatively, you can contact the Collector General’s Division on (01) 738 3663 with your payment query.

Income Tax Self Assessed Support

For assistance filing an Income Tax Form 11, please forward your query through MyEnquiries. Select 'Add a new Enquiry' and then 'Income Tax' and the appropriate sub category from the dropdown options available. Alternatively, you can contact the Business Taxes helpline on (01) 738 3630 with your tax query.

Extended support opening hours

The ROS Technical Helpdesk, the Collector General’s Division (including ROS Payment Support) and the Income Tax support line will provide the following extended opening hour services for the 2022 peak Income Tax Pay and File period.

For all other days the standard opening hours will be in place.

Online help is also available:

• How to prepare in advance
• Submitting a Form 11 online
• Payment Services
• Completing your Income Tax return

Updating your bank details for Payments and Refunds

In light of the planned exit of Ulster Bank and KBC Bank from the Irish banking market, you may have recently changed to a new banking provider.  You will need to update your bank account details for your tax payment or a tax refund.

Please login to ROS and on the My Services page, click on Manage Bank Accounts and follow the steps provided to update your bank account details for both payments and refunds.

When updating your bank account details, please note that you need to update your bank details separately for both tax payments and tax refunds, and where you use different bank accounts for your tax registrations. 

To avoid any missed payment, it is advisable to update your bank details at least 7 days in advance of when your next payment is due, to allow sufficient time for our system to update with your new bank details.

It is important to stay safe and secure when using our online services and remember to keep sign in details secure and to not disclose them to anyone.  Revenue will never send emails or text messages requesting customers to update bank account details via an email, text, or a pop-up window.

Further details on how to update bank account details can be found here

• Changing your personal details
• ROS Help