myAccount FAQs

  1. What is myAccount?
  2. Who can register for myAccount?
  3. Who cannot register for myAccount?
  4. What are the benefits of using myAccount?
  5. What do I need to register for myAccount?
  6. How can I receive a temporary password for myAccount?
  7. How quickly can I get access to myAccount?
  8. Why do I have to provide a mobile phone number or landline number?
  9. Why do I have to provide an email address?
  10. What if I am already registered for PAYE Anytime?
  11. What if I have forgotten my PAYE Anytime PIN?
  12. Can I register for myAccount if I am a mandatory ROS e-filer but I do not have an active digital certificate?
  13. What online portals will be closed down after myAccount is launched?
  14. What if I already have an LPT property ID and PIN?
  15. What if I intend to make or have already made a HRI claim and I am not registered for PAYE Anytime or myAccount?
  16. I've recently registered for MyEnquiries; can I use my MyEnquiries password to log in to myAccount or ROS?
  17. I'm trying to register for myAccount and I’m getting a message on screen that the PPS number entered cannot access myAccount. Why is this?
  18. I provided the required information to get my temporary password by email or text but it is being sent to me by post. Why?
  19. What happens if the time period for inputting the temporary password has lapsed?
  20. My temporary password didn’t arrive?
  21. I’m having difficulties registering for myAccount. Who can I contact?
  22. What is MyEnquiries?
  23. What if I forget my myAccount password?

1. What is myAccount?

myAccount is a single access point for all Revenue’s secure online services (except ROS) including:

Other services will be made available through myAccount in the near future.

It is the quickest, easiest and most convenient way for customers to manage their tax affairs.

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2. Who can register for myAccount?

  • PAYE taxpayers
  • LPT taxpayers
  • Income Tax registered customers who do not have an active digital certificate for ROS
  • New taxpayers, that is individuals starting their first job in Ireland.

PAYE Anytime customers do not have to register for myAccount – see Questions 10.What if I am already registered for PAYE Anytime? and 11. What if I have forgotten my PAYE Anytime PIN?

3. Who cannot register for myAccount

myAccount is only available to individuals who do not hold an active digital certificate for ROS.

Business customers, who have an active digital certificate for ROS, can access all the relevant services appropriate to them within ROS.

4. What are the benefits of using myAccount?

The benefits of using myAccount include:

  • Quick, convenient, easy and secure service.
  • 24 hours a day, 365 days a year.
  • Single password for all online services (except ROS).
  • Instant retrieval of forgotten passwords (in most cases).
  • Accessible using multiple devices (desktop computer, smartphone, tablet etc.).
  • Updating of profile details, including change of address.

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5. What do I need to register for myAccount?

The following information is mandatory: 

  • PPS number
  • Date of birth
  • Mobile number or landline number
  • Email address
  • Home address

The following information is not mandatory. However, if you want to receive your temporary password for myAccount by either text or email, you will need to provide 2 of the following pieces of information:

  • Irish driving licence number
  • Information from your P60 (this document is provided by your employer at the end of the tax year)
  • Details from Income Tax notice of assessment or acknowledgement of self assessment.

Note: New taxpayers can only receive their temporary password by post.

6. How can I receive a temporary password for myAccount?

Existing customers can receive a temporary password for myAccount by:

  • Text
  • Email
  • Post.

New taxpayers can only receive their temporary password by post.

7. How quickly can I get access to myAccount?

If you opt to receive your temporary password by either text or email you will need to provide 2 of the following pieces of information (non-mandatory information referred to in question 3 above):

  • Irish driving licence number
  • Information from your P60 (this document is provided by your employer at the end of the tax year)
  • Details from Income Tax notice of assessment or acknowledgement of self assessment.

If we can verify this information immediately we will send you a temporary password by text or email.

However, if we cannot verify the information immediately or you only provided the mandatory information required (see Question 5 - What do I need to register for myAccount? ) we will send you your temporary password by post.  You should receive your new temporary password within 5 working days.

8. Why do I have to provide a mobile phone number or landline number?

It is necessary to provide a contact number as we may, in some cases, need to contact you regarding your registration request.

Also, it will be necessary to provide a mobile phone number if you want your temporary password by text.

Furthermore, your mobile number is used as part of the forgotten password process – see Question 24- What if I forget my myAccount password?

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9. Why do I have to provide an email address?

It is necessary to provide an email address as we will, occasionally, send you emails to let you know that there is something new in myAccount.  This would include, for example, a response to an enquiry you made (in MyEnquiries) or your new Tax Credit Certificate (in PAYE Anytime).

Also, it will be necessary to provide an email address if you want your temporary password by email.

Furthermore, your email address is used as part of the forgotten password process – see Question 24- What if I forget my myAccount password?

10. What if I am already registered for PAYE Anytime?

If you are already registered for PAYE Anytime, you will be able to login to myAccount using your existing PAYE Anytime PIN.

11. What if I have forgotten my PAYE Anytime PIN?

If you have forgotten your PAYE Anytime PIN, you can obtain a new temporary password for myAccount by clicking on the ‘Forgot Password’ link on the ‘Sign In’ to myAccount screen.

You will need to provide your PPS number, your date of birth and either your mosbile number or email address.  Where the information provided matches the details held on our records, we will send you a new temporary password immediately by either text or email.

Where it is not possible to verify this information immediately, a temporary password will issue by post.

12. Can I still register for myAccount if I am a mandatory ROS e-filer but I do not have an active digital certificate?

Yes. You can still register for myAccount but only certain services will be available to you in myAccount,, such as LPT, HRI and MyEnquiries.

13. What online portals will be closed down after myAccount is launched?

After myAccount is launched, the PAYE Anytime, eForm12, HRI and MyEnquiries portals will be closed down so these services will only be accessible through myAccount or ROS.

The LPT online system will still be available but this can also be accessed from myAccount.

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14. What if I already have an LPT property ID and PIN

The LPT online system can be accessed from either myAccount or the existing LPT online portal.

If you already have an LPT property ID and PIN, you can log in to your LPT records through the existing LPT system.  You cannot access myAccount using your LPT login details.

However, if you are registered for myAccount, you will be able to access your LPT records from myAccount and you will also have access to the other services in myAccount such as PAYE Anytime.

15. What if I intend to make or have already made a HRI claim and I am not registered for PAYE Anytime or myAccount?

If you are not a ROS customer (i.e. do not hold an active digital certificate for ROS), you will need to register for myAccount in order to make a HRI claim or to access your HRI records if you have submitted a claim already.

16. I’ve recently registered for MyEnquiries; can I use my MyEnquiries password to log in to myAccount or ROS?

No. MyEnquiries is now only available through ROS or myAccount.

Most of the existing users of MyEnquiries are already registered for ROS or PAYE Anytime. PAYE Anytime customers will be able to access myAccount using their PAYE Anytime PIN – see Question 10 - What if I am already registered for PAYE Anytime?

Otherwise, you will have to register for myAccount. Agents must register for ROS.

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18. I’m trying to register for myAccount and I’m getting a message on screen that the PPS number entered cannot access myAccount. Why is this?

myAccount is open to all Revenue customers who do not hold an active digital certificate for ROS. This mainly includes PAYE and LPT customers and also individuals who are Income Tax registered but are not registered for our ROS service.

If a customer was registered for myAccount and subsequently registers for ROS, they will no longer be able to access myAccount as all relevant services are also available in ROS.

Furthermore, if the PPS number is not already on Revenue records or is ceased on our records then the customer will be unable to register for or login to myAccount. This could happen if:

  • The customer is not registered with Revenue
  • A date of death is recorded on our records
  • The customer has left Ireland permanently.

If this is incorrect, the customer should contact their Revenue office to have their record updated.

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19. I provided the required information to get my temporary password by email or text but it is being sent to me by post. Why?

Where it is possible to verify the information that you provide immediately, a temporary password will be sent to you by email or text. In some instances it may not be possible to verify the information provided immediately and a temporary password will issue by post instead.

20. What happens if the time period for inputting the temporary password has lapsed?

If the temporary password is not input during the allotted timeframe (1 hour for temporary passwords sent by email or text and 21 days from the date of the letter for temporary passwords issued by post) you will need to request another temporary password again either by registering for myAccount again or by clicking on the ‘Forgot Password’ link (for customers already registered for myAccount or PAYE Anytime).

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21. My temporary password didn’t arrive?

Text:

If you haven't received your temporary password after 1 hour, you will have to register again.

If you provided a foreign mobile number, it’s possible that your mobile network may have blocked receipt of the temporary password text. If you haven’t received your temporary password after 1 hour, you should register again and choose to receive your temporary password by email or post.

Email:

If you haven't received your temporary password, first check your spam or junk mail folder. If you still haven't received it after 1 hour, you will have to register again.

Post:

You will need to register again for myAccount.

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22. I’m having difficulties registering for myAccount. Who can I contact?

If you have any difficulty registering for myAccount you can contact the myAccount Registration Unit on 1890 272282 (+ 353 1 7023036 for customers outside the Republic of Ireland) or by mail to RegisterForMyAccount@revenue.ie.

23. What is MyEnquiries?

MyEnquiries is an online facility which allows customers to securely send enquiries to Revenue and also to receive responses to those enquiries.

24. What if I forget my myAccount password?

You can obtain a new temporary password by clicking on the ‘Forgot Password?’ link on the sign-in screen to myAccount.

You will need to provide your PPS number, your date of birth and either your mobile number or email address. Where the information provided matches the details held on our records, we will send you a new temporary password immediately by either text or email.

Where it is not possible to verify this information immediately, a temporary password will issue by post.

January 2017

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