Important Customer Notice

In response to the additional restrictive measures aimed at suppressing the transmission of COVID-19, announced by the Government on 27 March 2020, we wish to advise our customers of the following:

  • Revenue is actively working to put the necessary technology in place that allows the restoration of all its customer telephone helplines in a manner that aligns with public health advice. The following telephone helplines are currently in operation:
Telephone helplines currently in operation

Helpline 

Contact number 

Opening hours

National Employer Helpline

01 7383638

09:00 - 17:00

ROS Technical Helpdesk

01 7383699

09:00 - 17:00

National PAYE Helpline 

01 738 3636

09:30 - 13:30

Local Property Tax Helpline 

01 7383626

09:30 - 13:30

Business & Self Assessed 

 01 7383630

09:30 - 13:30

Collector General

 01 7383663

09:30 - 13:30

Capital Acquisition Tax (CAT)

 01 7383673

09:30 - 13:30

myAccount Registration

 01 7383691

09:30 - 13:30

Central Repayments Office

 01 7383671

09:30 - 13:30

Charities and Sporting Bodies

 01 7383680

09:30 - 13:30

National Excise Licence Office (NELO)

 01 7383640

09:30 - 13:30

 Vehicle Registration Tax (VRT)

 See VRT contact details page.

09:30 - 13:30

Further information will issue as the other Revenue telephone helplines continue to open.

  • All Revenue public offices, excluding ports, airports and trade facilitation stations, are closed to the public until further notice.
  • Enquiries and correspondence on any matter can be sent through MyEnquiries, our secure online service available in both myAccount and ROS.
  • Customers, and their agents, will continue to have full online access to their myAccount and/or ROS accounts. Our online services enable you to fully manage your tax, including filing returns, sending in enquiries or correspondence, making payments, updating your bank details, etc.
  • Customers not already registered for these services can do so easily online:
    • PAYE customers will need their PPSN, date of birth, phone number (mobile or landline), email address and home address to register for myAccount. Customers who can verify their identity at registration can get instant access to myAccount, otherwise their myAccount password will issue by standard post.
    • Alternatively, if you have a verified MyGovID account, you can use your MyGovID details to sign in to myAccount.
    • Business customers and tax practitioners can register for ROS by following the 3 step process outlined on Register for ROS - Business Customers and Practitioners.
  • We will continue to process tax returns, reply to correspondence and answer queries submitted through MyEnquiries and other agreed channels (such as TLS), process payments and process repayments as normal.
  • Taxpayers whose affairs are dealt with by Revenue’s Large Corporates Division and who are participants in Revenue’s Cooperative Compliance Programme should note that existing channels of communication remain in place.
  • Customs operations will continue in Ports and Airports, and our trade facilitation stations will remain open to ensure the smooth operation of essential supply chains.
  • Customers who ordinarily receive paper receipts for payments made will be able to view these receipts in their ROS inbox. Paper receipts will not be available.

These necessary changes are implemented as we prioritise the safety of our staff and customers at this time.